Fleetbrain Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Web
https://fleetbrain.co.uk/contact
Fleetbrain Ltd, 128 City Road, London, EC1V 2NX, GB
REDACTED_ENABLE_JAVASCRIPT@fleetbrain_co_uk
We collect or use the following information to provide services and goods, including delivery :
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees :
Names and contact details
Addresses
We collect or use the following information for service updates or marketing purposes :
Names and contact details
Addresses
Marketing preferences
Call recordings
IP addresses
We collect or use the following personal information for dealing with queries, complaints or claims :
Names and contact details
Address
Payment details
Account information
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here .
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here .
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here .
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here .
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here .
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here .
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here .
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Directly from you
Councils and other public sector organisations
Publicly available sources
Third parties:
Vehicle data providers
For information on how long we keep personal information, see our retention schedule at https://fleetbrain.co.uk/contact?reason=data_request
Vehicle data providers
This data processor does the following activities for us: they provide data on vehicles including specifications, vehicle history, etc.
Usage monitoring & Communication providers
This data processor does the following activities for us: they allow us to monitor digital service usage and app performance and to deliver correspondence such as push notifications and SMS.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google
Category of recipient: Usage monitoring & Communication providers
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s
Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9
5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
30 December 2024